The Website: A Business's Most Valuable Marketing Tool

29. September 2009

In an uncertain economic climate, a business must employ all the tools at its disposal to be able to reach new customers and to keep its current clients. A business must be connected to its customers so that it can improve and develop. It must look further than short-term gain and rely on its ability to bring value to the marketplace.

A website offers all businesses, from the smallest to the largest, the opportunity to reach more potential customers than ever before possible. It is a cost-effective way to create unmatched exposure for a service or product worldwide, and is also a gateway for you to connect with your customers to further understand their desires and needs.

One of the fundamental laws of marketing is to understand your customer's needs and desires, and then to fulfill them. A website can provide information that used to be accessible to companies only through highly expensive market research studies, which could never provide real-time and constant information.

The internet allows businesses to expand their reach around the globe for a fraction of the cost of opening international stores and branch offices. Before the advent of the internet, reaching customers in other cities or countries required extensive financing and logistics. The brick-and-mortar expansion system cannot reach the number of customers that a website can reach. Even the largest businesses, with points of sale all over the world, have limited access to customers while a website can attract a global audience.

Internet usage statistics (source: Internet World Stats) show that over 1.5 billion people access the internet on a daily basis. This translates into 1.5 billion potential customers for your business, all at a fraction of the cost of what opening an off-line point of sale would entail.

Your website's conversion rate of visitors into customers will increase if you implement an adequate SEO campaign. SEO is a process which optimizes various aspects of your site, including content, so that search engines see it as a relevant site. Subsequently, when an internet user searches for a certain keyword that is relevant to your service or product your website will appear in the search query results, helping to drive targeted traffic to your site. A professionally designed and managed SEO campaign will increase the chances of your site ranking on the first page of the search results. Bringing targeted search traffic to your website is akin to finding gold at the end of the rainbow, since most of that traffic is looking for your product or service.

A website provides access to an almost limitless customer base and to a targeted audience, as well as reducing overhead costs, one of the main culprits in the failure of a business. Your store no longer requires salespeople to serve your customers, which greatly reduces costs. Reduced costs lead to competitive prices and increase the percentage of sales.

It is a wise decision to have your website professionally designed to be more attractive to your customers, and to guarantee that ever-important search placement. Being on the first page of a search engine's results page is like having your storefront on the highest traffic pedestrian avenue you can think of. But imagine if those pedestrians are all people who want or need your product, then the chance of you making a sale increases exponentially. Now, imagine that avenue is filled with millions of pedestrians. It is a pure numbers game, if your conversion rate is 3%, under normal circumstances, then with your website you get 3% of millions, versus 3% of thousands or tens of thousands.

A website is truly the most effective marketing tool available, and the best opportunity for a business to grow without having to make massive investments. A professionally designed and optimised website is a business's path to survival and success in a global economy.

Search Engine Optimisation, Website Promotion , ,

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